Management. Sales. Retention.
Archive for January, 2011
Thomas Kulp to Speak at IHRSA30
The Premier Gathering of Fitness Industry Professionals
Differentiate Your Club and Be the Choice in Your Community
Lancaster, Pa – 1/11/11 – Thomas Kulp, CEO of Fitness Club Consultants and Universal Athletic Club will deliver a presentation titled, Differentiate Your Club and Be the Choice in Your Community at IHRSA30, the International Health, Racquet & Sportsclub Association’s (IHRSA) 30th Anniversary International Convention & Trade Show, which will be held March 16-19, 2011 at the Moscone Center South in San Francisco, California, USA.
More than ever becoming a club that stands out and becomes the leader in your community is paramount to success. Exploring proven strategies for execution will be discussed. This presentation will help you build a rock solid business that is full of raving fans.
“The clubs of tomorrow need to be a part of their community, not just a place of fitness but of wellness”, stated Thomas Kulp “By sharing what I have learned about community relations, I hope to provide the tools that are necessary to help fitness industry professionals to improve and enhance their interactions with their communities.”
Thomas Kulp has helped this industry change the way it thinks about its current members, and challenges owners and managers to be more to more types of people in their community. Thomas has been instrumental in building a business that centers on delivering the Members4ever™ system to improve any club’s retention. Members4ever™ centers around Success thru Involvement, and building strong relationships with its members. Thomas has spoken around the country and around the world, delivering world class presentation that will equip you to be better than you were when you entered.
This marks the 2nd year that Thomas has delivered a presentation at IHRSA’s Convention, which is the largest, most comprehensive educational and networking event of its kind. Between 10,000 and 12,000 fitness industry professionals are expected to attend this year’s event celebrating Three Decades of Excellence. Over 300 exhibitors will participate in the trade show.
Additional information about Thomas’s appearance at IHRSA30 can be found at www.ThomasKulp.com. Additional information about IHRSA’s 30th Anniversary International Convention & Trade Show can be found at ihrsa.org/convention.
About IHRSA
The International Health, Racquet & Sportsclub Association (IHRSA) is proud to host its 30th Anniversary International Convention & Trade Show in San Francisco, California USA, March 16-19, 2011. Over the past quarter of a century, the not-for-profit association has established itself as the voice of quality and innovation for the global health, racquet, and sportsclub industry, representing over 9,000 clubs in 75 countries, along with over 650 industry suppliers.
Selling out Customer Service
It occurred to me on vacation that certain things just don’t make sense.
The airline industry is continually having trouble staying profitable, yet rumor says that Southwest Airlines doesn’t have that issue.
I truly believe that my EVER theory hold water in many instances, including this one.
It breaks down the pathway to heathly and successful businesses as 4 points of culture. It takes creating a positive Experience every time, giving Value on every visit, giving some form of Education to help them grow, and giving them positive desired Results.
Flying today with most airlines is really an experience on how it shouldn’t be done. In fact I cannot imagine the genius who thought that grossly overcharging for things that are customary and expected would help solve the problem. How creative for Southwest to leverage that advantage. Amazing that the other airlines haven’t corrected their error. Paying for such things as bringing a bag and for blankets is horrible. It surprises me that they haven’t put coin slots on the restrooms on board. Hope they don’t read this blog!
My favorite story of a trip was when a lady near me said she was very cold and would the flight attendant have a blanket. His answer was surely, all for only ten dollars, of course a pillow was included . Could you imagine going to a restaurant and asking to borrow a pen to sign your receipt and being charged three dollars for the use. It is insane!
The question becomes how close do you become in your business to doing the same things.
Do we promise results and then allow our members to struggle and eventually fail? When they come for help, do we suggest a paid for program. Do we push PT as soon as they join?
We need to allow the member to succeed in their initial goals through the use of our facilities and allow them to get guidance when they need it.
Can you start to look at your systems for your new member and insure you are not charging them for things that should be available to them to succeed? Can you make the basics part of the program and create a system that brings customer service back into their world.
Don’t be an airline, be a provider of wonderful service and create and experience that will rock their world.
Good Luck in 2011!!
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Speaking Opportunities
Would you like Tom Kulp to speak at your event or business meeting? Visit the home page to view a clip of Tom in action, learn more on the speaking page or contact us directly.
Members4Ever
Retention is the biggest piece of the success puzzle, yet most clubs have not discovered this diamond in their success formula. What a dream it would be to have the ability to keep every member we sign from day one of the club's opening. Our new Members4Ever program addresses this issue.